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Privacy and trust are non negotiable

VetNotes is built by vets for vets. We help you document consultations — we do not make clinical decisions. Your data stays under your control, with transparent handling you can explain to your team and your clients.

Choose your data region

Configure where consultation audio is stored — Sydney (Australia) or London (UK). Clinical data runs on ISO 27001-certified cloud infrastructure with strict access controls.

Protected with bank-grade encryption

Consultations and clinical notes are protected with strong encryption in transit and at rest, alongside role-based access for your practice.

We don't train external AI on your data

Your data remains yours. VetNotes uses proprietary processing, and our third-party processors do not retain your data or use it to train models.

Trusted by vets and veterinary organisations

Used across small animal, emergency, specialist and enterprise practices

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turramurra vet
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vet rehab horses
tanilba bay vet
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rspca
pendle hill vet
turramurra vet
elder st vets
vet rehab horses
tanilba bay vet
petstock vet
rspca

How we protect your practice data

ISO 27001 infrastructure

VetNotes runs on Google Cloud Platform and AWS — both ISO 27001-certified cloud providers.

Encryption in transit and at rest

All data, including audio and text, is encrypted when it moves across the network and when it is stored.

Logical separation and access control

Each account's data is logically separated in the database. Role-based permissions control who in your practice can view and edit records.

Retention you control

Delete recordings, transcripts, and notes at any time. Configure automatic deletion on a schedule that suits your practice.

No external model training

Your data is not used to train external AI models. Third-party processors handle tasks under agreements that prohibit retention after completion.

99.99% uptime

Enterprise-grade cloud infrastructure designed for reliable access during clinic hours and beyond.

Designed differently to other AI tools

Data used for AI training

Typical AI Scribes

Some tools use de-identified data to improve models

VetNotes

Your data is never used to train external AI models

Data ownership

Typical AI Scribes

Policies vary between vendors

VetNotes

Vets and organisations retain full ownership of their data

Encryption

Typical AI Scribes

Most vendors encrypt data; implementation varies

VetNotes

Strong encryption in transit and at rest

Clinical oversight

Typical AI Scribes

Varies widely between vendors

VetNotes

Developed with ongoing veterinary clinical involvement and governance

Regional privacy & practice expectations

Typical AI Scribes

Many tools designed primarily for US or global markets

VetNotes

Built for veterinary medico-legal context in your region

Transparency of data practices

Typical AI Scribes

Often buried in legal policies or unclear

VetNotes

Clear, publicly documented data handling and privacy practices

Privacy & security questions

Is VetNotes safe for veterinary practices?
Yes. VetNotes is built for clinical workflows with configurable data regions, bank-grade encryption, logical database separation, and role-based access controls. Every note requires veterinarian review before it enters the patient record.
Where is consultation audio stored?
Consultation audio is stored in your chosen region — Sydney (Australia) or London (UK) — which you configure in settings. Audio remains until you delete it or your automatic deletion schedule runs.
Where is my practice data stored?
VetNotes runs on ISO 27001-certified cloud infrastructure on Google Cloud Platform and AWS. You choose where consultation audio is stored — Sydney or London. Data is encrypted in transit and at rest, with strict access controls.
How long is my data kept?
You control retention. Delete recordings, transcripts, and notes at any time — permanently and irreversibly. You can also configure automatic deletion on a schedule that suits your practice.
Who can access my data?
Only authorised users within your practice can access data associated with your account, governed by role-based permissions. Each account's data is logically separated in the database, and every query is validated against security policies.
Does VetNotes use my data to train AI models?
No. Your data is never used to train external AI models. VetNotes uses proprietary processing, and third-party processors handle transcription and note generation under agreements that prohibit data retention and model training after each task completes.
Who owns the clinical notes VetNotes helps create?
You and your organisation retain full ownership. VetNotes is a documentation tool; clinical responsibility and sign-off remain with the treating veterinarian.
How is data encrypted?
We use strong encryption for data in transit (TLS) and at rest, with strict access controls and role-based permissions for practice staff.
Can we review or export our data?
Yes. Practices can access their data within the product and request export or deletion in line with our privacy policy.
How does VetNotes support clinical accountability?
VetNotes drafts documentation for your review. Every note should be checked, edited and approved by the responsible veterinarian before it becomes part of the clinical record.
What should I do if I have a privacy or security question?
Contact our team at security@vetnotes.com for security and data-handling questions, or support@vetnotes.com for general product help. Enterprise clients can request a detailed security overview.

Transparency is part of trust

We believe vets should understand how their tools handle data. If you have questions about privacy, security, or how VetNotes fits your practice, we are happy to help.

Reach out anytime at security@vetnotes.com .

Try VetNotes for Free

Save time, reduce stress and head home sooner with VetNotes.

Book 15-min demo